Patient Information

**NOTICE: Due to heightened awareness of the Coronavirus, we are taking extra precautions for our patients, volunteers and staff.

As a result we have suspended new patient registration, walk-in visits and appointments until further notice.

 

 

**AVISO: Debido a la mayor conciencia del Coronavirus, estamos tomando precauciones adicionales para nuestros pacientes, voluntarios y personal. 

Como resultado, hemos suspendido el registro de nuevos pacientes, Emergencias y citas hasta nuevo aviso.

PRESCRIPTION REFILLS

 

Patients needing prescriptions refilled should call (843) 681-6612 x 237 English and x 252 Spanish and leave a message with their refill request. Patients may pick up their prescriptions between 9:00 a.m. and 11:00 a.m. after 2 business days.

RECARGAS DE PRESCRIPCION

 

Los pacientes que necesiten recetas recargadas deben llamar al (843) 681-6612 EXT por 237 inglés y EXT por 252 español y dejar un mensaje con su solicitud de recarga. Los pacientes pueden recoger sus recetas entre las 9:00 a.m. y las 11:00 a.m. del siguiente de dos días en la clinica.

NEED TO “SEE” A DOCTOR?

 

Telephone Triage will be implemented beginning Wednesday, April 1 for existing VIM patients.  Patients will be able to call (843) 681-6612 x 227 on weekdays, starting April 1, from 9:00 a.m. -11:00  a.m. ONLY.  A volunteer physician will triage the patient over the phone. The outcome of the interview will determine next steps for the patient. If a prescription is to be provided, the patient will pick it up the next day between 9:00 a.m. and 11:00 a.m.

¿NECESITA “VER” UN DOCTOR?

 

El triaje telefónico se implementará a partir del miércoles 1 de abril para los pacientes de VIM existentes. Los pacientes podrán llamar al (843) 681-6612 x 227 de lunes a viernes, a partir del 1 de abril, de 9:00 a.m. a 11:00 a.m. SOLAMENTE. Un médico voluntario hará triage por el teléfono. El resultado de la entrevista determinará los próximos pasos para el paciente. Si se proporciona una receta, el paciente la recogerá al día siguiente entre las 9:00 a.m. y las 11:00 a.m.

TESTING FOR CORONAVIRUS

 

VIM does not have the ability to test for Coronavirus. If you are symptomatic and have a fever, cough, runny nose, or shortness of breath, or have traveled outside of the country in the past 14 days, or have had contact with a known or suspected Coronavirus patient, please call the health department at 1 (888) 801-1046 to see if you meet criteria for further testing.

PRUEBAS DE CORONAVIRUS

 

VIM no tiene la capacidad de realizar pruebas de coronavirus. Si usted es sintomático y tiene fiebre, tos, sequedad nasal o dificultad para respirar, o ha viajado fuera del país en los últimos 14 días, o ha tenido contacto con un paciente conocido o sospechoso de Coronavirus, llame al departamento de salud al 1 (888) 801-1046 para ver si cumple con los criterios para realizar más pruebas.

DENTAL CLINIC

 

VIM’s Dental Clinic is not seeing patients at this time, but Telephone Triage is available. If you have need to speak with a dentist, please call (843) 681-6612 ext. 233 and leave a message with your name, birthdate and contact information. Your call will be returned.

CLINICA DENTAL

 

La Clínica Dental de VIM no está atendiendo pacientes en este momento, pero el Triaje telefónico está disponible. Si necesita hablar con un dentista, llame al (843) 681-6612 ext. 233 y deje un mensaje con su nombre, fecha de nacimiento e información de contacto. Su llamada será devuelta.

**For more information on the Coronavirus (COVID-19), please visit the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/index.html.

 

**Para obtener más información sobre el coronavirus (COVID-19), visite el sitio web de los CDC en https://www.cdc.gov/coronavirus/2019-ncov/index.html .

A message from our Board Chair & Executive Director

April 30, 2020

 

Dear VIM Family,

 

Because you each play such a critical part in VIM’s Circle of Caring, we want to keep you informed about how the clinic continues to respond to COVID-19.  At VIM, we maintain an unwavering commitment to the health and safety of all of our constituency groups while we navigate through these unprecedented challenges.

 

Our patients are frightened and concerned.  Many suffer from chronic disease which place them in an elevated risk category for adverse COVID effects.  Many of our hardworking neighbors and VIM patients live paycheck to paycheck and are being confronted with real financial strain.  All are worried about illness, lost income and how long this will last.

 

We are reminded that VIM is an indispensable asset in our community.  While we strive to do everything possible to ensure the safety of staff, volunteers and clients, at the same time we are making every effort to continue to be here for our neighbors who need us.

 

As you know, we began taking extra precautions to mitigate spread of the virus which resulted in modifying our services and programs to reduce risk.  Since the onset of these modifications, we have continued to provide prescription refills, telemedicine services and emergency dental care up until the end of last week.  In fact, we have refilled close to 800 prescriptions for more than 300 VIM patients and fielded well over 300 telemedicine phone calls.  We plan to continue these telemedicine efforts upon clinic re-entry and are currently in the process of determining best practices, format and set up.

 

We have distributed a survey to our volunteers to gauge their feelings about returning to the clinic.  We particularly want to determine what practices will make them feel safe and secure.  For example, all patients, volunteers and staff will be masked before entering the clinic and patients will be screened outside by a gloved, gowned and masked clinical staff or a volunteer for temperature or other respiratory symptoms.  Patient visits will be by appointment only and we will maintain strict adherence to social distancing protocol in the reception area and throughout the clinic.  We are looking into telemedicine as an alternative to walk-ins to meet the need to shift strategies for patient engagement.  We will also engage much enhanced cleaning and disinfecting services.

 

Speaking of masks…we are going to need a LOT of them, anticipating a burn rate of at least 1,000 per week.  We have made several pleas for homemade, washable masks and have received a tremendous response from our very generous community.  But we still need many, many more so please let us know if you or someone you know can help!  Contact Cherie at chellman@vimclinic.org.  Every little bit helps and we’re all in this together.

 

We have targeted a tentative clinic re-entry date of June 1 but will closely follow the situation as this could certainly change.  We fully anticipate a significant demand and vastly increased growth rate for our healthcare services in the near and ongoing future as we globally and as a community recover from this pandemic.  We will carefully manage this increased demand to ensure all of VIM’s constituency groups safety as we continue to meet our mission to provide for the healthcare needs of those in our community who need us.

 

We are reminded that, without you, we could never provide the life-changing care that we do.  We are also reminded that we are going to need our VIM family’s dedicated support now more than ever to keep our neighbors who need us healthy and out of the ER.  Clinic expenses will only increase as we pivot to new models of health delivery and experience the burden of unplanned-for technology adoption while simultaneously being challenged with an unquestionable heightened demand for our services.

 

To make a contribution to VIM, please visit our website at www.vimclinic.org.  Together, we will get through this, and please know that we remain ever thankful for your faithful dedication to our mission and to VIM’s Circle of Caring.

 

We will keep you apprised on clinic functionality, adaptation and re-entry plans.  You are most important to VIM, and we wish you all ongoing safety and good health.

 

All our best,

 

Lynn Jennings Taylor, RN, JD

VIM Board Chair

 

 

Raymond L. Cox, MD, MBA

VIM Executive Director

March 31, 2020

 

Dear VIM Family,

 

COVID-19 has shed a bright light on the shortcomings of the United States health care system.  When an epidemic occurs and communities are trying to contain the spread of the disease, it becomes crystal clear how critical it is to have accessible, affordable healthcare available for all of our neighbors.

 

During this time of uncertainty, please know that Volunteers in Medicine holds the health and well-being of our patients, volunteers and staff in the highest regard and is our top priority.  We will continue VIM’s unwavering commitment to the health and safety of all of our constituency groups while we navigate through the unprecedented challenges COVID-19 is posing.  For this reason and as previously announced, VIM will remain closed throughout this week and for the foreseeable future.  We have continued to allow access for prescription refills and plan to implement telemedicine options so that we can continue to provide care in a modified format.  Our hope is that these measures will allow us to continue to provide quality care for our VIM patients while also doing our part to mitigate spread of the disease.

 

The number of low-income individuals within VIM HHI’s service area is just over 14,000; close to 10,000 individuals compose VIM’s active patient population.  This means that VIM HHI has a catchment rate of ~70%; hence, VIM is providing care for a significant percentage of our neighbors in need whom we are missioned to serve, further positioning VIM as such a vital community resource. VIM’s newly enrolled patient population currently sees a 12-month growth rate of 11% and we fully anticipate a significant demand and vastly increased growth rate for our healthcare services in the near and ongoing future as we globally and as a community recover from this pandemic.

 

We are reminded that, without you, we could never provide the life-changing care that we do.  We are also reminded that we are going to need our VIM family’s dedicated support more than ever.  To make a contribution to VIM, please visit our website at www.vimclinic.org.  Together, we will get through this, and know that we remain ever thankful for your faithful dedication to our mission and to VIM’s Circle of Caring.

 

We will keep you apprised on clinic functionality and adaptation as this situation continues to unfold.  You are most important to VIM, and we wish you all safety and good health in the coming weeks.

 

All our best,

Lynn Jennings Taylor, RN, JD

VIM Board Chair

 

 

Raymond L. Cox, MD, MBA

VIM Executive Director

A message from our Director of Development
A message from our Director of Volunteers

Friday, March 20, 2020

 

As a member of our VIM Circle of Caring, please know that your health and well-being mean a great deal to us. We hope that you are doing what you can to protect yourself, your family and your community.

 

The health and safety of VIM’s volunteers, patients and staff is our top priority. With the continuing COVID-19 pandemic, we would like to share with you the steps Volunteers in Medicine is taking to mitigate spread of the virus and to do our part to help flatten the curve.

 

Beginning Monday, March 23 and continuing until further notice, VIM has cancelled all patient appointments. Patients are being notified by phone and email about the cancellations. They are also being informed how to contact VIM and what to do if they require prescription refills, become sick or have other questions or issues.

 

Prescription refills will continue throughout the clinic’s two-week closing period. Patients needing prescription refills are instructed to call and leave a message with their refill request. Patients may pick up their medications between 9 and 11 am the following business day where a very limited number of volunteers and staff will be onsite to enable a modified medication pickup procedure.

 

We will continue to keep our VIM family informed as we work with SC DHEC (health department) to continue to address the rapidly changing circumstances while safeguarding all of our constituency groups in the best ways we know how.

 

This unprecedented and challenging time reminds us that without you, we could never provide the life-changing care that we do and are deeply grateful for your compassionate support, continued generosity and for making VIM such an indispensable community asset. We remain completely dependent on the support of our incredible community of donors to accomplish our mission, and know that together, we can and will get through this. If you wish to make a contribution to VIM at this time, please do so online through our website at www.vimclinic.org or call the Development Office at 843-689-6612 for assistance.

 

You all are most important to VIM and we look forward to fully resuming clinic functionality. Thank you for all you do for VIM and for your unwavering commitment to our Circle of Caring.

 

All my best,

 

Ginger Allen CFRE

Director of Development

Thursday, March 26, 2020

 

Next we will implement Telephone Triage for our patients.  A patient will be able to phone in to extension 227 weekdays from 9 -11 am.  The patient will speak directly to a volunteer physician who will triage the patient over the phone. The outcome of the interview will determine next steps for the patient. If a prescription is to be provided, the patient will pick it up the next day.

 

This new service will be communicated to our patients via press release to media and direct e-mail. We are also developing other methods to serve our patients while at the same time minimizing risk of exposure to COVID-19 to our volunteers.

 

To conduct Telephone Triage we need an interpreter to answer the phone and a physician to speak with the patient using the interpreter if necessary. We also need one person to retrieve the patient’s chart from the records room.  We plan on beginning Telephone Triage on Wednesday April 1st.

 

Wishing you well,

 

Stan

 

 

 

 

Thursday, March 19, 2020

 

Due to heightened awareness of corona virus, we are taking extra precautions  for our patients, volunteers and staff.

 

Beginning Monday, March 23 and continuing until further notice, we have cancelled all patient appointments. We are doing this to reduce risk to volunteers & staff and to keep our patients safe and healthy.

 

Patients with previously scheduled appointments are being notified via phone and email about the cancellations. They will also be informed how to contact VIM and what to do if they require RX refills, become sick or have other questions or issues.

 

Please be assured our patients will NOT be left without access to health care or resources that VIM typically provides.

 

We will be eager to resume services when we are able to – and there will likely be an increased need for our services from people affected by the economic downturn.

 

Please take the time to open and read the emails we send you – so you can be aware of what we are doing and planning.

 

Wishing you well,

 

Stan Stolarcyk

Director of Volunteers