The clinic is open for appointments only. Click here for COVID-19 updates from VIM HHI. La clínica está abierta solo para citas. Haga clic aquí para ver las actualizaciones de COVID-19 de VIM HHI.
Patient Information

**NOTICE: Due to heightened awareness of the Coronavirus, we are taking extra precautions for our patients, volunteers and staff.

As a result we have suspended new patient registration, walk-in visits and appointments until further notice.

 

 

**AVISO: Debido a la mayor conciencia del Coronavirus, estamos tomando precauciones adicionales para nuestros pacientes, voluntarios y personal. 

Como resultado, hemos suspendido el registro de nuevos pacientes, Emergencias y citas hasta nuevo aviso.

PRESCRIPTION REFILLS

 

Patients needing prescriptions refilled should call (843) 681-6612 x 237 English and x 252 Spanish and leave a message with their refill request. Patients may pick up their prescriptions between 9:00 a.m. and 11:00 a.m. after 2 business days.

RECARGAS DE PRESCRIPCION

 

Los pacientes que necesiten recetas recargadas deben llamar al (843) 681-6612 EXT por 237 inglés y EXT por 252 español y dejar un mensaje con su solicitud de recarga. Los pacientes pueden recoger sus recetas entre las 9:00 a.m. y las 11:00 a.m. del siguiente de dos días en la clinica.

NEED TO “SEE” A DOCTOR?

 

Existing VIM patients may call (843) 681-6612 x 227 weekdays from 9:00 a.m. -11:00  a.m. ONLY.  A volunteer physician will triage the patient over the phone. The outcome of the interview will determine next steps for the patient. If a prescription is to be provided, the patient will pick it up after 2 business days between 9:00 a.m. and 11:00 a.m.

¿NECESITA “VER” UN DOCTOR?

 

Los pacientes con VIM existentes pueden llamar al (843) 681-6612 x 227 de lunes a viernes de 9:00 a.m. a 11:00 a.m. SOLAMENTE. Un médico voluntario evaluará al paciente por teléfono. El resultado de la entrevista determinará los próximos pasos para el paciente. Si se va a proporcionar una receta, el paciente la recogerá después de 2 días hábiles entre las 9:00 a.m. y las 11:00 a.m.

TESTING FOR CORONAVIRUS

*VIM may refer 50 people each week for free COVID 19 testing at Hilton Head Hospital. 

 

If you need a free COVID-19 test, click the button below that will open an online form for you to complete and submit to VIM. Fill out this online form for each person requesting a COVID test. Once VIM receives the completed form, we will print out paperwork for you to pick up at the COVID testing tent at VIM the next business day. You may then go to Hilton Head Hospital for a drive through test.

 

 VIM will process test requests Monday – Friday between 9-11 am.

 

 Example: If you submit the form on Monday between 9-12noon, you may pick up your test request form on Tuesday morning between 9-11am. There are no “same day” test requests.

 

 Testing hours at the hospital are Monday – Friday from 8am – 12noon.

 

 Test results will only be sent electronically to the email address you indicate on the online form. No results will be available at the clinic. COVID results take from 4 – 7 days.

PRUEBAS DE CORONAVIRUS

*VIM puede referir a 50 personas cada semana para una prueba gratis para el COVID-19 en Hilton Head Hospital.

 

Si Ud. necesita una prueba para el COVID-19, haga clic en el botón abajo para abrir un formulario en línea que Ud. tiene que llenar y someter a VIM. Es necesario que llene un formulario diferente por cada persona que quiere una prueba. Cuando VIM reciba el formulario completo, lo imprimiremos y Ud. puede recogerlo en el puesto de prueba de COVID en VIM al día de trabajo siguiente. Luego, Ud. puede ir a Hilton Head Hospital con la copia imprimida para una prueba desde su vehículo.

 

VIM procesará la solicitud para una prueba los lunes a los viernes entre las 9am y las 11am.

 

EJEMPLO: Si Ud. somete el formulario el lunes entre las 9am y el mediodía, Ud. puede recoger su solicitud para una prueba el martes entre las 9am y las 11am. No es posible recoger una solicitud para una prueba el mismo día que Ud. llenó y sometió el formulario.

 

Las horas de las pruebas en el hospital son los lunes a los viernes entre las 8am y el mediodía.

 

Se enviarán los resultados de la prueba sólo a la dirección de correo electrónico que Ud. indicó en el formulario en línea. Los resultados no estarán disponibles en la clínica de VIM.  Los resultados de la prueba de COVID-19 toman 4-7 días.

DENTAL CLINIC

 

You must have an appointment to be seen at VIM’s Dental Clinic – no walk-ins at this time. To make an  appointment, please call (843) 681-6612 ext. 233 and leave a message with your name, birthdate and contact information. Your call will be returned.

CLINICA DENTAL

 

Debe tener una cita para ser atendido en la Clínica Dental de VIM; nadie será atendido sin una cita. Para hacer una cita, llame al (843) 681-6612 ext. 233 y deje un mensaje con su nombre, fecha de nacimiento e información de contacto. Su llamada será devuelta.

**For more information on the Coronavirus (COVID-19), please visit the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/index.html.

 

**Para obtener más información sobre el coronavirus (COVID-19), visite el sitio web de los CDC en https://www.cdc.gov/coronavirus/2019-ncov/index.html .

A message from our Board Chair & Executive Director

April 30, 2020

 

Dear VIM Family,

 

Because you each play such a critical part in VIM’s Circle of Caring, we want to keep you informed about how the clinic continues to respond to COVID-19.  At VIM, we maintain an unwavering commitment to the health and safety of all of our constituency groups while we navigate through these unprecedented challenges.

 

Our patients are frightened and concerned.  Many suffer from chronic disease which place them in an elevated risk category for adverse COVID effects.  Many of our hardworking neighbors and VIM patients live paycheck to paycheck and are being confronted with real financial strain.  All are worried about illness, lost income and how long this will last.

 

We are reminded that VIM is an indispensable asset in our community.  While we strive to do everything possible to ensure the safety of staff, volunteers and clients, at the same time we are making every effort to continue to be here for our neighbors who need us.

 

As you know, we began taking extra precautions to mitigate spread of the virus which resulted in modifying our services and programs to reduce risk.  Since the onset of these modifications, we have continued to provide prescription refills, telemedicine services and emergency dental care up until the end of last week.  In fact, we have refilled close to 800 prescriptions for more than 300 VIM patients and fielded well over 300 telemedicine phone calls.  We plan to continue these telemedicine efforts upon clinic re-entry and are currently in the process of determining best practices, format and set up.

 

We have distributed a survey to our volunteers to gauge their feelings about returning to the clinic.  We particularly want to determine what practices will make them feel safe and secure.  For example, all patients, volunteers and staff will be masked before entering the clinic and patients will be screened outside by a gloved, gowned and masked clinical staff or a volunteer for temperature or other respiratory symptoms.  Patient visits will be by appointment only and we will maintain strict adherence to social distancing protocol in the reception area and throughout the clinic.  We are looking into telemedicine as an alternative to walk-ins to meet the need to shift strategies for patient engagement.  We will also engage much enhanced cleaning and disinfecting services.

 

Speaking of masks…we are going to need a LOT of them, anticipating a burn rate of at least 1,000 per week.  We have made several pleas for homemade, washable masks and have received a tremendous response from our very generous community.  But we still need many, many more so please let us know if you or someone you know can help!  Contact Cherie at chellman@vimclinic.org.  Every little bit helps and we’re all in this together.

 

We have targeted a tentative clinic re-entry date of June 1 but will closely follow the situation as this could certainly change.  We fully anticipate a significant demand and vastly increased growth rate for our healthcare services in the near and ongoing future as we globally and as a community recover from this pandemic.  We will carefully manage this increased demand to ensure all of VIM’s constituency groups safety as we continue to meet our mission to provide for the healthcare needs of those in our community who need us.

 

We are reminded that, without you, we could never provide the life-changing care that we do.  We are also reminded that we are going to need our VIM family’s dedicated support now more than ever to keep our neighbors who need us healthy and out of the ER.  Clinic expenses will only increase as we pivot to new models of health delivery and experience the burden of unplanned-for technology adoption while simultaneously being challenged with an unquestionable heightened demand for our services.

 

To make a contribution to VIM, please visit our website at www.vimclinic.org.  Together, we will get through this, and please know that we remain ever thankful for your faithful dedication to our mission and to VIM’s Circle of Caring.

 

We will keep you apprised on clinic functionality, adaptation and re-entry plans.  You are most important to VIM, and we wish you all ongoing safety and good health.

 

All our best,

 

Lynn Jennings Taylor, RN, JD

VIM Board Chair

 

 

Raymond L. Cox, MD, MBA

VIM Executive Director

March 31, 2020

 

Dear VIM Family,

 

COVID-19 has shed a bright light on the shortcomings of the United States health care system.  When an epidemic occurs and communities are trying to contain the spread of the disease, it becomes crystal clear how critical it is to have accessible, affordable healthcare available for all of our neighbors.

 

During this time of uncertainty, please know that Volunteers in Medicine holds the health and well-being of our patients, volunteers and staff in the highest regard and is our top priority.  We will continue VIM’s unwavering commitment to the health and safety of all of our constituency groups while we navigate through the unprecedented challenges COVID-19 is posing.  For this reason and as previously announced, VIM will remain closed throughout this week and for the foreseeable future.  We have continued to allow access for prescription refills and plan to implement telemedicine options so that we can continue to provide care in a modified format.  Our hope is that these measures will allow us to continue to provide quality care for our VIM patients while also doing our part to mitigate spread of the disease.

 

The number of low-income individuals within VIM HHI’s service area is just over 14,000; close to 10,000 individuals compose VIM’s active patient population.  This means that VIM HHI has a catchment rate of ~70%; hence, VIM is providing care for a significant percentage of our neighbors in need whom we are missioned to serve, further positioning VIM as such a vital community resource. VIM’s newly enrolled patient population currently sees a 12-month growth rate of 11% and we fully anticipate a significant demand and vastly increased growth rate for our healthcare services in the near and ongoing future as we globally and as a community recover from this pandemic.

 

We are reminded that, without you, we could never provide the life-changing care that we do.  We are also reminded that we are going to need our VIM family’s dedicated support more than ever.  To make a contribution to VIM, please visit our website at www.vimclinic.org.  Together, we will get through this, and know that we remain ever thankful for your faithful dedication to our mission and to VIM’s Circle of Caring.

 

We will keep you apprised on clinic functionality and adaptation as this situation continues to unfold.  You are most important to VIM, and we wish you all safety and good health in the coming weeks.

 

All our best,

Lynn Jennings Taylor, RN, JD

VIM Board Chair

 

 

Raymond L. Cox, MD, MBA

VIM Executive Director